Dated: November 29, 2010
Q2.What types of personally identifiable information do we collect about consumers?
Q3. How do we use your personally identifiable information?
Q4. How is your personally identifiable information shared?
Q5.What choices do you have about the sharing of your personally identifiable information?
Q6.What kinds of security measures do we take to safeguard your personally identifiable information?
Q7. How can you update your contact information and opt out choices?
Q8. How long do we keep your personally identifiable information?
A2. We collect several types of personally identifiable information about our consumers.Information You Provide to Us
When you order products from us, we collect personally identifiable information about you. Typically, this information includes your name, postal address, email address, telephone number, credit card information, the products ordered, and the date of the order. We also may collect other types of information such as gender, age, number of children, and movie interests, which we may associate with personally identifiable information. We may also collect personal information when you provide information to our customer service representatives.Information We Collect From Others
A3. Your personally identifiable information, including your email address, may be used by us for operational, promotional and other purposes, including to:
• Process your order;
• Send you order confirmations and reminders and fulfill your orders with us;
• Identify your purchasing preferences;
• Establish your eligibility for special offers and discounts;
• Process payment on your credit card for purchases;
• Send you promotional information about us and advise you of merchandise or product offerings as well as other special offers including online newsletters and offers;
• Inform you of our surveys, contests and/or sweepstakes that may be of interest; and
• Notify you of other developments from us and send you offers from third parties that may be of interest.Q4. How is your personally identifiable information shared?
A4. Except as otherwise disclosed to you, we will not share your personally identifiable information with third parties without first notifying you of our intent and providing you an opportunity to prevent your personally identifiable information from being shared.The Walt Disney Family Of Companies
Unless you opt out of receiving promotional materials from The Walt Disney Family of Companies by following the opt out directions (see A5), you consent by providing your personal information to us and becoming a subscriber to our sharing your name, email address and postal address with members of The Walt Disney Family of Companies so that they can send you promotional materials about their products and services.Select Third Parties Not Part Of The Walt Disney Family Of Companies
In addition, by providing your personal information to us and becoming a subscriber, you consent to our sharing your name and postal address (but not your email address) with other reputable companies (third parties not part of The Walt Disney Family of Companies) selected by us so that they can send you promotional materials about their products and services, unless you opt out of receiving promotional materials from these other reputable companies by following the opt out directions (see A5). We also may offer joint promotions or programs that will require personal information be shared with third parties in order to participate. In such instances, we will obtain your consent to such sharing at the time you participate in such joint promotion or program. Any opt out choices you make under A5 will not apply to this sharing.Companies That Facilitate Disney Movie Shop Communications And Transactions With You
We use other companies, agents or contractors to perform various services on our behalf. For example, we have engaged Walt Disney Internet Group (“WDIG”) and other companies to process requests on our behalf. In addition, we have engaged Alta Resources, Inc. (“Alta”) to support our call center, process requests and fulfill orders on our behalf. We also engage other companies to process telephone calls, credit card transactions and collect debts. In the course of providing services on our behalf, these other companies may have access to your personal information. By providing your personal information to us, you consent to our sharing some or all of your personally identifiable information with these third party service providers and their successors. Any opt out choices you make under A5 will not apply to this sharing. By contract, these third party service providers are not permitted to use your personally identifiable information for any purposes other than providing the services we request from them and facilitating compliance with laws. Finally, we also provide postal addresses to the U.S. Post Office for the purpose of delivering your selections.Sale Of Business, Debt Collection And Disclosures To Comply With Laws
We may disclose consumers’ personally identifiable information (a) in the event ownership of our business is transferred, (b) for purposes of debt collection and (c) when we believe in good faith that such disclosure is required by law, including for example, to comply with an appropriate court order, warrant or subpoena. Any opt out choices you make under A5 below will not apply to this sharing.Q5. What choices do you have about the sharing of your personally identifiable information?
A5. As described above, we may share your personal information with members of The Walt Disney Family of Companies and/or third parties so that they may send you promotional materials. If you do not wish us to share your personal information with members of The Walt Disney Family of Companies and/or third parties for this purpose, you may call or write customer service at the telephone number or address in A9. From time to time, we may provide additional methods for modifying your opt out choices. Finally, it may take up to thirty (30) days (unless a shorter time period is required by applicable law) for us to stop sharing your personal information for promotional purposes with members of The Walt Disney Family of Companies and/or other third parties.Q6. What kinds of security measures do we take to safeguard your personally identifiable information?
A6. The security and confidentiality of your information is extremely important to us. We have implemented technical, administrative, and physical security measures to protect your information from unauthorized access and improper use. From time to time, we review our security procedures in order to consider appropriate new technology and methods. Please be aware though that, despite our best efforts, no security measures are perfect or impenetrable.Q7. How can you update your contact information and opt out choices?
A7. You can access and update your contact information and opt out choices by contacting customer service at the telephone number or address (see A9). We also may provide you an opportunity to update your contact information and/or modify your opt out choices by sending you an email or other communication that invites your response. Finally, you may unsubscribe from certain email communications by clicking on unsubscribe links in those emails. From time to time, we may provide additional methods for updating your contact information and/or modifying your opt out choices.Q8. How long do we keep your personally identifiable information?
Buena Vista Catalogue Co
P.O. Box 1009
Customer service telephone number: